Customer Service

30 Day Return / Exchange Policy

30 Day Return Policy

XTERRA WETSUITS guarantees your satisfaction. If for any reason you want to return your XTERRA WETSUIT, we will gladly accept it during the 30 day trial period. You do pay for shipping to us. We do our best to provide a properly sized wetsuit on your first order, and our policy allows each user to try on and swim in our wetsuit prior to making a final decision. Of course, any returns must be in undamaged condition.

Please click here to receive the appropriate documents for a return or an exchange.

Return Address:

XTERRA WETSUITS
Attn: Returns
8320 Miramar Mall
San Diego, CA 92121

Size Exchange

XTERRA WETSUITS guarantees your satisfaction and fit. If for any reason you want to exchange for a different size or model, we will gladly make that exchange during the 30-day trial period. You do pay for shipping to us, and we pay shipping back to you with the replacement. Our policy allows each user to try on and swim in our wetsuit prior to making a final decision. Of course, any returned wetsuits must be in undamaged condition.

Please click here to receive the appropriate documents for a return or an exchange.

Return Address:

XTERRA WETSUITS
Attn: Size Exchanges
8320 Miramar Mall
San Diego, CA 92121

SHIPPING WITHIN THE US

What are the shipping options? How much does it cost?

• UPS Ground ($12-18)
• UPS 3-day ($25-30)
• UPS 2-day ($35-40)
• UPS Overnight: M-Th Only ($45-65)

What is UPS Ground? How long will it take to get to me?
UPS Ground Shipping is our least expensive shipping option. We are located in San Diego, so the closer you live to our location the quicker your shipment will get to you. Shipping to California, Nevada, Arizona and Utah will normally take 2-3 business days. Shipping to the Northwest and Western Mountain region will take 3-4 business days. Shipping to the Central time zone and the Southern end of the country will take 4-5 business days. Shipping to the Northeast will take 5-6 business days.

When will I get my suit?
Below is a table with expected delivery dates determined by the date the merchandise is purchased and the shipping method chosen. An order must be submitted before 1:00 PM PST on the date of purchase for the order to be sent out that day. Therefore, if a purchase is made past 1:00 PM PST on a given day, you should add one extra day for shipping time. Please note that UPS only delivers Monday-Friday, so overnight orders can only be placed Monday-Thursday.

What does Guaranteed Shipping mean? Which shipping is guaranteed?
Guaranteed shipping is a promise from UPS to the customer that the merchandise ordered will be delivered on a specific day.
UPS guarantees their 2-day and Overnight shipping options. If your confirmed order is sent out on the correct day and you do not receive it at the time guaranteed, you have the right to contact UPS and get your shipping fully reimbursed. XTERRA WETSUITS is not responsible for the shipping times of packages.

What happens if I do not receive my suit?
If you have received tracking information from XTERRA WETSUITS and your suit is no longer “In Transit”, but not in your possession, please contact us at info@xterrawetsuits.com. We will attempt to locate your order, and, if it is lost, we will send you a new suit and file a claim with UPS ourselves.

What do the shipping costs include?
The shipping costs listed above are approximate. The shipping cost is based on the individual weight of the wetsuit you are being sent, the region of the country you are shipping to, and the UPS market rates the day you purchase your suit. The shipping costs also cover costs XTERRA WETSUITS incurs to send you a suit, which includes boxes, packaging materials, and labor.

US RENTAL ORDERS

If you are a rental customer, your wetsuit will ship to you the Tuesday before your race. If you have ordered your rental after that date, your suit will ship the day you order, providing your order was placed before 1 pm PST. If your order is placed after 1 pm PST, your suit will ship the next business day. With the order of a rental you must choose one of the expedited shipping options, so either 3-day, 2-day or overnight. Please refer to the above table to determine when you should expect your suit. If your order is placed after 1 pm PST, your suit will ship the next business day.

SHIPPING OUTSIDE THE USA

If you are an international customer, your item will ship the next business day via USPS. Delivery time on international orders is mostly affected by customs in your home country. Please allow at least 10 business days for shipping, however it may take longer. We are not responsible for customs, duties, or special delivery charges.

We only ship to Canada and Mexico and the cost is $39.00 USD.