XTERRA WETSUITS - the world's fastest and most flexible triathlon wetsuits

Who is XTERRA WETSUITS? top

Congratulations!! You have chosen XTERRA WETSUITS, the world's fastest and most flexible wetsuit. XTERRA WETSUITS have been designed and engineered to improve your open water swimming ability. As the leading American-based triathlon wetsuit company, XTERRA WETSUITS provides a significant advantage: without third party distributors, we are able to put additional resources into researching, designing, and manufacturing our suits. The XTERRA WETSUITS research and design team is comprised of world champion triathletes, world record swimmers, Olympic medalists, and passionate age group athletes. The end result: the fastest and best performing triathlon wetsuits in the industry. Since 2001, XTERRA WETSUITS has manufactured high performance triathlon wetsuits. Over the years of training and racing, the XTERRA WETSUITS design team has perfected all aspects of the triathlon wetsuit. XTERRA WETSUITS are designed for maximum buoyancy, maximum flexibility and maximum speed through water. XTERRA WETSUITS are also designed to support the swimmer's body in the correct horizontal swimming position.

How Do I Care for My XTERRA WETSUIT? top

Proper care is the most basic, yet most crucial element to maximizing performance and longevity of your high-performance XTERRA WETSUITS triathlon wetsuit. Remember, XTERRA WETSUITS produces high-performance triathlon wetsuits that require proper care and handling.

Care Instructions

XTERRA WETSUITS can be used in all open water conditions. We discourage the use of your wetsuit in a chlorinated swimming pool. Over extended time, chlorine could damage the seams of your wetsuit and void the Warranty.
Rinse with fresh water after each use. Be sure to rinse both inside and outside thoroughly.
Air dry after rinsing (avoid prolonged exposure to direct sunlight). Lay wetsuit on a flat surface or hang to dry. The wetsuit will dry fastest when hung over a clothesline to dry. Do not dry wetsuit in a drying machine designed for clothing.
1. Lay on flat surface.
  1. Flip to allow both sides to dry.
  2. Turn inside-out after one hour to decrease total drying duration.
2. Hang to dry.
  1. Avoid thin hangers that increase stress to the shoulder panels.
  2. Hang over clothesline for best results.
  3. Turn inside-out after one hour to decrease total drying duration.
We suggest washing the wetsuit after every other use with wetsuit shampoo.
To preserve the life of the wetsuit, always store your wetsuit lying flat in a temperate place. If hanging is necessary, use a thick, anatomical, plastic hanger. Be sure to fold legs up and drape over the shoulders of the suit. This will reduce stress to the shoulder panels and extend the life of your XTERRA WETSUIT.
If you must fold the wetsuit for traveling purposes, fold as stated below:
1. Fold legs up (ankles to shoulders)
2. Fold arms across in X motion
3. Mid-section folds up to shoulders
Don't leave your XTERRA WETSUIT in direct sunlight or in temperatures above 90 degrees Fahrenheit.

Getting into Your XTERRA WETSUIT top

As most athletes will testify, the most difficult task associated with a neoprene wetsuit is putting the wetsuit on. With practice and a few helpful hints, getting into your XTERRA WETSUIT can be made a simple routine procedure.

CAUTION: Sharp objects can penetrate the rubber of your high-performance XTERRA WETSUITS triathlon wetsuit. Long fingernails and other sharp objects could make small cuts in the surface of your wetsuit if caution is not exercised. These small cuts are not covered under the manufacturer's Warranty and are the responsibility of the owner. When applying a wetsuit, it is best to clip fingernails and/or be especially aware of your nails.

Preparation

A clean and dry wetsuit will go on with less difficulty. Although it can be necessary to get back into your XTERRA WETSUIT before it is completely dry, a clean and dry wetsuit is easiest to manage.
A clean and dry body will get into a wetsuit with less difficulty. Small amounts of baby powder can increase the dryness factor of your skin. Combining a clean, dry wetsuit with a clean, dry body will increase ease of entry.
A plastic bag can increase ease of entry. Insert hands and feet into a plastic bag before entering your XTERRA WETSUIT. Remove plastic bag once appendage has passed through the cuff of the wetsuit. Using a plastic bag will increase ease of entry into your XTERRA WETSUIT (even if the wetsuit is still wet).

Step 1: Prepare Your XTERRA WETSUIT for Application

Release Velcro closure of the XTERRA WETSUITS Flex Collar.
Open the back of the wetsuit by unzipping the XTERRA WETSUITS Hydro Slide Zipper.
Fold down the upper body portion of the XTERRA WETSUIT as if you are turning the wetsuit inside-out. The top half of the wetsuit is now inside-out (arms remain right-side-out). The XTERRA WETSUITS logo on the inside of the chest panel now faces outward and appears right-side-up.

Step 2: Apply Legs

*Note: Plastic bags will increase ease of entry, but they are not necessary for application.

Place one foot into a plastic bag.
With the XTERRA WETSUITS Hydro Slide Zipper in the back and the XTERRA WETSUITS logo in the front, slide foot with plastic bag covering through the correct leg of the XTERRA WETSUIT.
Pull the leg of the wetsuit about 2-4 inches above your ankle.
Remove plastic bag.
Repeat process for second leg.

Step 3: Pull XTERRA WETSUIT Up to Waist

Once both legs are applied correctly, carefully pull wetsuit up around your waist.
Gently grab the excess rubber around the abdomen and pull it away from your skin. Take this handful of neoprene and slowly work it up to your neck area.
Be sure no excess neoprene remains below your waist.
If you experience a baggy fit at this time, continue to carefully ease material up toward your waist until there is no excess material below your waist.
Be sure that it is snug in the crotch.
Your XTERRA WETSUIT should fit like a second skin.

Step 4: Apply Arms (Fullsuit Version)

*Note: Plastic bags will increase ease of entry, but they are not necessary for application.

Pull wetsuit up so the upper body of the suit is no longer inside-out.
Place one hand into a plastic bag.
Slide hand with plastic bag covering through the correct arm of the XTERRA WETSUIT.
Pull the cuff of the wetsuit sleeve about 1-2 inches above the wrist.
Repeat process for second arm.

**Note: To maximize range of motion and comfort in the water, it will be important to take your time fitting the arms. Point your arms to the sky and start working the wetsuit material towards your shoulder. The wetsuit fit is correct when there is no gap between the wetsuit and your arm pit. Excess rubber should reside above the shoulder. Repeat for both arms.

Step 4: Apply Arms (Longjohn Version)

Pull wetsuit up so the upper body of the suit is no longer inside-out.
Insert one arm through the correct arm opening.
Insert second arm through the correct arm opening.

Step 5: Close XTERRA WETSUITS Hydro Slide Zipper

*Note: When closing the XTERRA WETSUITS Hydro Slide Zipper, exercise caution and proper use to avoid unnecessary stress to the zipper that could lead to damage. If the arms of your XTERRA WETSUIT have been applied properly, this operation can be performed without assistance.

Reach behind to the base of the XTERRA WETSUITS Hydro Slide Zipper.
Using one hand, grasp the base of the XTERRA WETSUITS Hydro Slide Zipper.
Using the other hand, grasp the lanyard attached to the XTERRA WETSUITS Hydro Slide Zipper.
Pull lanyard upward until the XTERRA WETSUITS Hydro Slide Zipper reaches the end of the zipper track.
Ask for assistance if necessary.

Step 6: XTERRA WETSUITS Flex Collar Closure

Using both hands, ensure that the Velcro closure of the XTERRA WETSUITS Flex Collar closure seals the collar with a flush connection.
The XTERRA WETSUITS Flex Collar closure can be made tight or loose to maximize comfort and minimize water intake.
Make sure that the Velcro strip is not sticking up or out, otherwise it will rub uncomfortably on your neck.
Ask for assistance if necessary.

Congratulations! You are on your way to becoming an XTERRA WETSUITS PRO! With a little practice, proper application of your XTERRA WETSUITS high-performance triathlon wetsuit will become second-nature.

How Do I Remove My XTERRA WETSUIT? top

When time is of the essence, it is important for the athlete and his or her equipment to be equally fast. XTERRA WETSUITS are designed for quick removal. As many experienced triathletes will testify, time efficient wetsuit removal will promote quick transition times at T1. When athletes need to get out of the XTERRA WETSUIT and onto a bike, the following steps will help.

*Note: The key to a quick transition is being relaxed and using controlled movements while removing the wetsuit. Excessive force will only slow this process.

Step 1: Release XTERRA WETSUITS Flex Collar Velcro Closure

Using your left hand, reach behind your neck and grasp the Velcro tab of the XTERRA WETSUITS Flex Collar closure.
With one firm, smooth motion, open the XTERRA WETSUITS Flex Collar closure.
Continue to grasp the XTERRA WETSUITS Flex Collar Velcro closure with your left hand.

Step 2: Open XTERRA WETSUITS Hydro Slide Zipper

Ensure a firm grip of the XTERRA WETSUITS Flex Collar closure with your left hand.
Using your right hand, reach behind your back and grasp the lanyard attached to the XTERRA WETSUITS Hydro Slide Zipper.
With one firm, smooth motion, pull the lanyard downward until the XTERRA WETSUITS Hydro Slide Zipper reaches the bottom of the zipper track.

Step 3: Remove Arms

*Note: If performed properly, each arm will exit the wetsuit in one smooth motion.

Begin to remove your XTERRA WETSUIT by exposing both shoulders.
With one hand, reach across the chest and grasp the top of the zipper track that is now located directly in front of the opposite shoulder.
Take a deep breath.
With one fluid motion (all three actions must be performed in unison):
Exhale / Pull down and across with the hand that is stretched across your chest and is currently grasping the top of the opposite zipper track. / Leading with the elbow, pull up and away with the arm which you desire to remove from your XTERRA WETSUIT.
Repeat this process to remove the second sleeve.

**Note: Should the cuff of your XTERRA WETSUIT sleeve catch at your wrist:

sing your free hand, slide your thumb under the cuff on the inner side of your wrist.
Using your free hand, slide your thumb under the cuff on the inner side of your wrist.
Using your thumb as lever, slide the cuff of your XTERRA WETSUIT'S sleeve over your hand

***Note: This entire process can be completed while you are exiting the water and finding your bike in transition. Your wetsuit should be rolled down and hanging off your waist by the time you reach your bike rack.

Step 4: Remove Legs

Now that both arms have been removed and the upper half of your XTERRA WETSUIT hangs down around your waist, grasp the suit with both hands and pull the wetsuit down and off your body.
XTERRA WETSUITS roll off the body very quickly when wet.

*Note: Should the ankle cuff your XTERRA WETSUIT catch at the ankles:

Insert both thumbs under the neoprene (one on each side of your leg or ankle).
Push downward and slide the lower portion of the wetsuit leg over your ankle.
Repeat for second leg.

**Note: Do not use opposite legs to take off the wetsuit. Standing on your XTERRA WETSUIT could cause pavement, sand, or any other surface to puncture the wetsuit.

What is Your Return / Exchange Policy? top

XTERRA WETSUITS guarantees your performance with any purchase made at www.xterrawetsuits.com. We stand behind our products and provide each customer with a 30 day return policy to make size and model exchanges easy. (If for any reason you still want your money back, we will gladly accept your return during the 30 day trial period). You do pay for shipping on the return leg of a size exchange or return, and we pay shipping back to you with the replacement. Our policy allows each user to try on and swim in our wetsuit prior to making a final decision. Of course, any returns must be in undamaged condition.

For more information about returns and exchanges, please click here.

What is Your Warranty? top

XTERRA WETSUITS brand wetsuits are fully warranted against any manufacturing defects for two years from the date of purchase. If a wetsuit is defective, we will repair or replace it, at our discretion. The warranty only covers the original owner/purchaser of the wetsuit, and coverage is voided if the wetsuit is sold or otherwise transferred. XTERRA WETSUITS are designed as high performance triathlon wetsuits. Use of the wetsuit for any other purpose than swimming voids the warranty. Any wetsuit returned without proof of purchase will not be covered under the warranty.

Our policy is that you pay shipping to us, and we will pay shipping to you. We will send a warranted wetsuit back to you via UPS-Ground unless otherwise specified. You will be required to pay the difference for higher priority shipping.

Covered by Warranty:

Seam tears or separations
Stitching tears or separations
Gluing defects

Not Covered by Warranty:

Damage unrelated to the seams, stitching, or glue
Fingernail tears or separations
Reef or rock tears
Melting due to the sun or heat
Heel tears
Damage done by chlorine
Sharp object tears
General rubber tears
Rentals or Purchases thru the Rental Program

Warranty Service:
Send a blank e-mail to info@xterrawetsuits.com and a complete set of e-mail instructions will be sent to you. If you have any questions, call XTERRA WETSUITS directly at 858-565-9500, ext 2.

Return Address:
XTERRA WETSUITS
Attn: Warranty Department
8320 Miramar Mall
San Diego, CA 92121

What if my XTERRA WETSUIT Needs Repairs? top

For all repairs we highly recommend sending your wetsuit to J.M.J. Manufacturing, Inc. This company handles all of our repairs. Their contact information is as follows:

J.M.J. Manufacturing, Inc.
Attn: Wetsuit Repair
2331 Abalone Avenue #106
Torrance, CA 90501
Tel: 310-212-3040
Fax: 310-212-3022

What are your Shipping Policies? top

SHIPPING WITHIN THE US

What are the shipping options? How much does it cost?

UPS Ground ($12-18)
UPS 3-day ($25-30)
UPS 2-day ($35-40)
UPS Overnight: M-Th Only ($45-65)

What is UPS Ground? How long will it take to get to me?
UPS Ground Shipping is our least expensive shipping option. We are located in San Diego, so the closer you live to our location the quicker your shipment will get to you. Shipping to California, Nevada, Arizona and Utah will normally take 2-3 business days. Shipping to the Northwest and Western Mountain region will take 3-4 business days. Shipping to the Central time zone and the Southern end of the country will take 4-5 business days. Shipping to the Northeast will take 5-6 business days. Please click here to see a map of our UPS Ground schedule. Ground shipping times are not guaranteed to get to you on a specific date.

When will I get my suit?
Below is a table with expected delivery dates determined by the date the merchandise is purchased and the shipping method chosen. An order must be submitted before 1:00 PM PST on the date of purchase for the order to be sent out that day. Therefore, if a purchase is made past 1:00 PM PST on a given day, you should add one extra day for shipping time. Please note that UPS only delivers Monday-Friday, so overnight orders can only be placed Monday-Thursday.

		Day of Purchase
		Monday	Tuesday	Wednesday	Thursday	Friday	Friday PM-Sunday
Shipping Method	Next Day Air (Guaranteed)	Tuesday	Wednesday	Thursday	Friday	Monday	Tuesday
	2- Day (Guaranteed)	Wednesday	Thursday	Friday	Monday	Tuesday	Wednesday
	3-Day	Thursday	Friday	Monday	Tuesday	Wednesday	Thursday
	Ground (1 day)	Tuesday-Thursday	Wednesday-Friday	Thursday-Monday	Friday-Tuesday	Monday-Wednesday	Tuesday-Thursday
	Ground (2 day)	Wednesday-Friday	Thursday-Monday	Friday-Tuesday	Monday-Wednesday	Tuesday-Thursday	Wednesday-Friday
	Ground (3 day)	Thursday-Monday	Friday-Tuesday	Monday-Wednesday	Tuesday-Thursday	Wednesday-Friday	Thursday-Monday
	Ground (4 day)	Friday-Tuesday	Monday-Wednesday	Tuesday-Thursday	Wednesday-Friday	Thursday-Monday	Friday-Tuesday
	Ground (5 day)	Monday-Wednesday	Tuesday-Thursday	Wednesday-Friday	Thursday-Monday	Friday-Tuesday	Monday-Wednesday

What does Guaranteed Shipping mean? Which shipping is guaranteed?
Guaranteed shipping is a promise from UPS to the customer that the merchandise ordered will be delivered on a specific day.
UPS guarantees their 2-day and Overnight shipping options. If your confirmed order is sent out on the correct day and you do not receive it at the time guaranteed, you have the right to contact UPS and get your shipping fully reimbursed. XTERRA WETSUITS is not responsible for the shipping times of packages.

What happens if I do not receive my suit?
If you have received tracking information from XTERRA WETSUITS and your suit is no longer “In Transit”, but not in your possession, please contact us at info@xterrawetsuits.com. We will attempt to locate your order, and, if it is lost, we will send you a new suit and file a claim with UPS ourselves.

What do the shipping costs include?
The shipping costs listed above are approximate. The shipping cost is based on the individual weight of the wetsuit you are being sent, the region of the country you are shipping to, and the UPS market rates the day you purchase your suit. The shipping costs also cover costs XTERRA WETSUITS incurs to send you a suit, which includes boxes, packaging materials, and labor.

US RENTAL ORDERS

If you are a rental customer, your wetsuit will ship to you the Tuesday before your race. If you have ordered your rental after that date, your suit will ship the day you order, providing your order was placed before 1 pm PST. If your order is placed after 1 pm PST, your suit will ship the next business day. With the order of a rental you must choose one of the expedited shipping options, so either 3 day, 2 day or overnight. Please refer to the above table to determine when you should expect your suit. If your order is placed after 1 pm PST, your suit will ship the next business day.

SHIPPING OUTSIDE THE USA

If you are an international customer, your item will ship the next business day via USPS. Delivery time on international orders is mostly affected by customs in your home country. Please allow at least 10 business days for shipping, however it may take longer. We are not responsible for customs, duties, or special delivery charges.

What are your Payment Policies? top

What credit cards do you accept?

We accept the following credit cards: Visa, Mastercard, American Express and Discover.

Will I have to pay sales tax?

If you are shipping to an address in the state of California, you will be charged sales tax accordingly. This will be calculated at checkout.

When will my card be charged?

Your credit card is charged at the time of purchase.

Customer Service

FAQ’s