How can I contact XTERRA Wetsuits?
Why should I purchase from XTERRA Wetsuits?
How do I select the proper size?
I placed my order, but I need to make a change, what should I do?
What are the payment policies?
Are XTERRA Wetsuits and Speedsuits legal under WTC, USAT and ITU regulations?
How do I put on my wetsuit?
My wetsuit feels too tight and/or uncomfortable. What should I do?
How do I know if my wetsuit is too small or too big?
How do I remove my wetsuit?
How do I care for my XTERRA Wetsuit?
Can I swim in a pool with my wetsuit?
What if my wetsuit needs repairs?
Address: 7810 Trade St., Suite 200, San Diego, CA 92121 (Offices not open to the public)
At XTERRA WETSUITS, we are committed to peak performance in the water, with our products, and in our customer service. Since 2001, we have been dedicated to creating an exceptional experience for every customer. Great customer service is not just a goal, it’s a passion.
Here are just a few of our customer satisfaction highlights:
XTERRA WETSUITS is the only triathlon wetsuit company that only sells direct to triathletes. Unlike many of our competitors who are based overseas with US distributors selling through multiple channels, we provide you with direct access to the actual owners of the company and a great on-site sales staff. This means you get twice the value with a better wetsuit at a much lower price.
XTERRA WETSUITS is known for providing the world’s fastest and most flexible wetsuits! XTERRA WETSUITS are designed and engineered to improve your open water swimming ability. Our research and design team has perfected all aspects of the triathlon wetsuit: XTERRA WETSUITS are designed for maximum buoyancy, flexibility, and speed while supporting the swimmer’s body in the correct horizontal swimming position.
XTERRA WETSUITS only sells direct to triathletes in order to offer better prices and value on high quality wetsuits. Our commitment to customer service, correct size guarantee, and flexible return policy make buying an XTERRA Wetsuit online an easy and hassle-free experience.
XTERRA WETSUITS offers a 30-day return policy in which customers are encouraged to swim in their wetsuit before making a final purchase decision. This allows customers to test their wetsuit and ensure a perfect fit. Any and all returns must be in like-new condition without any damage or tears.
Please refer to our size guide. XTERRA WETSUITS offers a 30-day size exchange program in which you are encouraged to swim in your wetsuit before making a final purchase decision. Please note that triathlon-specific wetsuits are designed to fit snugly. The wetsuit will expand approximately half of a size once you get into the water with it on.
Here are a few tips to assist you in selecting the proper size:
Tips for sizing:
For Speedsuit sizing please add 1-2 sizes after following the regular wetsuit sizing tips and chart, especially if you plan on wearing a tri-kit under the speedsuit.
If you are a female over 5’8”, we generally recommend that you size into a men’s wetsuit ONLY if you are ordering a fullsuit.
Orders you place with us enter the shipping process very quickly so we can get your items to you as soon as possible. Once an order has been placed, it cannot be cancelled or modified so it is important to make sure your order is 100% correct when you place it!
We at XTERRA WETSUITS want to make sure you are satisfied with your purchase. If the wetsuit doesn't offer you a perfect fit, we will happily accept a return within 30 days of receipt of the order, provided that the product is returned in like new condition without any damage.
Please note, we cannot accept a return if:
For full details and instructions for returning or exchanging your suit, please see the Returns page of our website.
XTERRA WETSUITS accepts the following credit cards: Visa, Mastercard, and American Express. Your credit card will be charged when you place your order. We also accept payments via PayPal, Apple Pay and Google Pay. If you are shipping to an address in the state of California, you will be charged sales tax accordingly.
XTERRA WETSUITS ships all domestic orders via FedEx. Please note: signature is never required for any of our shipments. You can contact FedEx once the item has shipped to request signature or for your package to be held at your local distribution center. Provided that your entire order is in stock, please allow 1-2 business days for all orders to be processed.
As soon as your order ships, you will receive a shipping confirmation email with a tracking number from FedEx which will enable you to track your package online. All shipping options will be delivered Monday through Friday.
We recommend that you ship your package to a secure location to ensure it is delivered without risk of theft. Once a package has been scanned as delivered by the shipping service, theft is unfortunately outside of our control and we are unable to offer a refund for stolen packages.
If the package has been lost in transit and has not been scanned as delivered, we will place a claim on your behalf with the courier. A replacement or refund will be issued once our shipping service has investigated and completed the claim process.
As sanctioning bodies have recently changed regulations, there have been a few minor legality changes in regards to XTERRA Wetsuits:
Please refer to our Wetsuit and Speedsuit Rules section for more information.
Your best reference is our size guide. Here are a few tips to achieve a proper fit with your wetsuit:
Here are a few tips to keep in mind:
Before making any judgments about the sizing of your wetsuit, please be sure to reference our Wetsuit Selector along with our size guide. If you have the opportunity to swim in your wetsuit, it’s highly advised before making any final decisions about the sizing of your wetsuit. We offer a 30-day trial period in which we encourage you to swim in your wetsuit to ensure that you are properly fitted. Keep in mind that your wetsuit will expand approximately half of a size as soon as you get into the water.
Here are a few indications that your wetsuit is too small:
Believe it or not, your wetsuit will be much easier to remove than it was to put on, especially if you remove it right after swimming in it.
While you might find yourself in T1 racing to get your wetsuit off, it is important to keep in mind the following suggestions to avoid damaging your suit:
Here are some basic tips to follow:
XTERRA WETSUITS does not recommend swimming in a chlorinated pool with your wetsuit. In fact, swimming in a chlorinated pool with your wetsuit can void the warranty and return/exchange policy. Chlorine accelerates the deterioration of the gluing on wetsuits. If the pool is salt water, not chlorine, then jump in with your wetsuit on!
Normally we do not recommend the use of our wetsuits in chlorinated pools, however, if extenuating circumstances offer no alterative (i.e. winter weather), then one brief swim is permitted under the 2 year limited warranty. To avoid chlorine damage to your wetsuit, we suggest that you limit your time in the pool to around 5 minutes and rinse the suit thoroughly with fresh water immediately afterwards.
XTERRA WETSUITS are designed as high performance triathlon wetsuits. Triathlon-specific wetsuits are delicate. Fingernail and other minor tears from sharp objects are NOT a manufacturing defect. Minor tears like this will not affect the performance or integrity of the wetsuit whatsoever if it has been repaired correctly. Complete repair instructions and contact information for our repair company can be found by clicking here.