XTERRA WETSUITS guarantees your performance with any purchase directly from XTERRA WETSUITS. We stand behind our products and provide each customer with a 30 day return policy to make size and model exchanges easy. If for any reason you want to return your wetsuit, we will gladly accept your return during the 30 day trial period, provided that the product is returned in like new condition without any damage. During the 30 day trial period, customers are encouraged to swim in their wetsuits before making a final purchase decision.
All returns and exchanges must meet all of the following conditions:
Whether you decide to send back your wetsuit for a refund or an exchange, you are responsible for the shipping cost back to us. Returns and exchanges must be sent back in a clean, dry, properly folded, and in undamaged condition within 30 days of the date received; otherwise, the return can’t be processed. If you decide to exchange your wetsuit for a different size and/or model, we will cover the cost of FedEx ground shipping back to you; if you’d like to expedite the shipping, you are responsible for additional fees.
If you’re in a hurry to get your new wetsuit and don’t have time to spare, you can place an order for a second wetsuit and return your original suit at your earliest convenience (within 30 days of purchasing it). You will be charged for the second suit, but as soon as we receive your original wetsuit, we will refund your credit card. This allows you the opportunity to compare two wetsuits side-by-side or get a second wetsuit before we receive your first one. You can complete an expedited exchange by placing a new order online.
Please note that if you do not submit the appropriate form with your return or exchange, we will be unable to process it. If you would like to return or exchange your purchase please send an email to: firstname.lastname@example.org for complete instructions.
FREE SHIPPING - A little note about free shipping. Often times we offer a free shipping promotion in addition to our regular promotion. For example, we might offer FREE SHIPPING ON ORDERS OVER $250. This means that your order, after any discount and before shipping is calculated, must be over $250. So, if the regular price is $300 and you have a $75 OFF coupon code that brings the price down to $225, this doesn't qualify for our free shipping policy (on orders over $250).
Please allow up to 5-7 business days for all returns to be processed.
ONLINE WAREHOUSE SALE POLICY
Items purchased during a “warehouse sale” or any sale or promotional event that has terms of “no returns or exchanges” are not eligible for inclusion into the above listed policies.