Customer service is poor. The lavasocks were too small and I returned them the day after receiving the shipment. I return shipped on 3/22 @ 0808 and they were received by you on 3/24 @ 01:58 PM. I waited over three weeks from your receipt and finally called. The rep was most helpful and checked with your receiving department and finally determined they had been received. I just checked and the shipment is on its way. Should have tomorrow. I get the impression that you are using and outdated system to check that returns have been received and when the replacement will be shipped. Recommend you use a computerized system for this process, vice the non-computerized system that appears to be currently used.