XTERRA WETSUITS will gladly accept your return or exchange provided that the product is returned in like new condition without any tears and/or other damage within 30-days from the date the product was shipped to you.
Customers are encouraged to swim in their wetsuit before making a final decision on the proper size.
Please remember that triathlon wetsuits are designed for swimming and will expand in the water. (The suit may feel a bit tight and uncomfortable standing in your living room).
All returns and exchanges must meet all of the following conditions:
Whether you decide to send back your wetsuit for a refund or an exchange, you are responsible for the shipping cost back to us.
If you’re in a hurry to get your new wetsuit and don’t have time to spare, you may place an order for a second wetsuit and return your original suit within 30-day return policy. You will be charged for the second suit, but as soon as we receive your original wetsuit, we will refund your credit card. This allows you the opportunity to compare two wetsuits side-by-side or get a second wetsuit before we receive your first one. You can complete an expedited exchange by placing a new order online.
Goggles may be exchanged for a new model or lens colors provided that they are returned in good condition within the first 30-days. There is a $5 restocking fee and a $5 freight and handling charge to send out the new pair.
Goggles may be returned for refund within the first 30-days of the purchase provided that they are returned in good condition. There is a $5 restocking and processing fee. Refund is for the purchase price of the goggle only less $5.
Accessories may be returned within the first 30-days of purchase provided that the items are returned in good condition. All accessories have a $10 restocking fee.
EXPO or OUTLET SALE POLICY
Items purchased during a “warehouse sale” or any sale or promotional event that has terms of “no returns or exchanges” are not eligible for inclusion into the above listed policies. XTERRA OUTLET has it's own return policy. Please visit that website for details.
Please email firstname.lastname@example.org with any questions.