XTERRA WETSUITS are warranted against manufacturing and material defects for two years from the date of purchase. Proof of purchase is required and is only applicable to the original owner of a new wetsuit, and is not transferable. It is not applicable to rental, used or demonstration suits.
Manufacturing and material defects covered under the two-year limited warranty include seam tears, stitching failures and /or separations.
XTTERRA WETSUITS retains the right to determine whether damage is caused by normal wear and tear, non-manufacturing issues, accidents, misuse, improper care and/or negligence.
XTERRA WETSUITS also retains the right to repair or replace valid and approved warranty claims at their discretion; refunds are not an option for approved warranty claims.
XTERRA SPEEDSUITS and LAVA PANTS are covered under warranty for six months from the date of purchase. All information regarding warranty claims on wetsuits applies to speedsuits with the exception of the length of the warranty.
Transition Backpacks are backed by a one-year warranty. The warranty covers any manufacturing defects. Misuse of the backpack is not covered under warranty.
In order for your product to be considered as a warranty claim please follow the steps below:
STEP 1: Please email our repairs and warranty department, firstname.lastname@example.org, with ALL of the following information:
STEP 2: Once the above information is received via email XTERRA WETSUITS will send you a return authorization number. The product must be received back in our warehouse in order to determine if your product is a valid warranty claim. (we are unable to authorize claims via email or by telephone)
STEP 3: Customers are responsible for the cost of shipping to return their wetsuits to XTERRA Wetsuits. XTERRA WETSUITS will cover the cost of return shipping back to the customer if the product is found to be defective. (Returns are sent using Ground Shipping and the customer at their option may have the product expressed at an additional charge)
If the product is not covered under warranty the customer is responsible for return shipping charges. Please allow up to (14) business days for a warranty claim to be processed and completed from the time XTERRA WETSUITS receives it.
STEP 4: If the product is not covered under warranty XTERRA WETSUITS will advise on repair procedures that the customer may explore at their option.