w a r r a n t y

WETSUITS

XTERRA wetsuits are warranted against manufacturing and material defects for (1) year from the date of purchase. Proof of purchase is required and is only applicable to the original owner of a new wetsuit, and is not transferable. It is not applicable to outlet, expo, rental, used or demonstration suits.

Manufacturing and material defects covered under the one-year limited warranty include seam tears, stitching failures and /or separations caused by a defect.

XTERRA WETSUITS retains the right to determine whether damage is caused by normal wear and tear, non-manufacturing issues, accidents, misuse, improper care and/or negligence.

XTERRA WETSUITS also retains the right to approve or reject warranty claims at their discretion; refunds are not an option for approved warranty claims. If your warranty is approved, your suit will be repaired only.

DAMAGE COVERED UNDER WARRANTY:
·    One sided Seam separations caused by manufacturing defects. (Seams that are completely open are not considered a defect but is separation caused by force.)
·    Stitching failures caused by manufacturing defects. (Seams that are completely open are not considered a defect but is separation caused by force.)
·    A legitimated seam defect will show signs of separation on one side or the other but not both. (Seams that are completely open are not considered a defect but is separation caused by force.)

DAMAGE NOT COVERED UNDER WARRANTY:
·    Neoprene tears and punctures
·    Melting due to sun or heat exposure
·    Heel tears (tears caused by forcefully putting on or taking your suit off to the extent that your heel, finger or anything else punctures the suit)
·    Damage caused by chlorine (degradation of the gluing in the suit is the most common chlorine-caused damage)
·    Zipper detachment or zipper-tooth breakage
·    Failures due to overuse or normal wear and tear
·    Seam separations that are completely open.

OTHER ACTIVITIES THAT VOID THE WARRANTY:

Using your XTERRA Wetsuit for any activity other than:

triathlon of surface swimming.
Altering the wetsuit in any way, including silk screening, heat transferring, embroidery, or cutting.
Damage caused by using petroleum jelly (Vaseline) or any other petroleum-based product or unapproved lubricant, cleaner or treatment.
Improper handling or storage.
Prolonged exposure to heat, sunlight, chlorine, and other harsh substances.

SPEEDSUITS, LAVA PANTS and LAVA SHORTS

XTERRA SPEEDSUITS, LAVA SHORTS and LAVA PANTS are covered under warranty for 90-days from the date of purchase. All information regarding warranty claims on wetsuits applies to speedsuits with the exception of the length of the warranty.

ACCESSORIES

Accessories (including but not limited to backpacks, lava booties, swim paddles, goggles, swim buoys, etc.) are backed by a 90-day waranty. The warranty covers any manufacturing defects. Misuse or general wear of the product is not covered under warranty.

WARRANTY CLAIM PROCEDURES

In order for your product to be considered as a warranty claim please follow the steps below:

STEP 1: Please email our repairs and warranty department, repairs@xterrawetsuits.com, with ALL of the following information:

-At least one clear picture of the product in question

-Description of the issue

-Serial Number (7 digits found on the flap below the name space. Older suits may not have this)

-Product and size

-Original order number

-Name on the original order

-Purchase date of original order

-Contact information(email address and phone number)

STEP 2: Once the above information is received via email, XTERRA WETSUITS will determine if the claim is valid. Final determination must be made with the product onsite.

STEP 3: Customers are responsible for the cost of shipping to return their wetsuit. XTERRA WETSUITS will cover the cost of return shipping back to the customer if the product is found to be defective. If the product is not covered under warranty the customer is responsible for return shipping charges. Please allow up to (14) business days for a warranty claim to be processed and completed from the time XTERRA WETSUITS receives it.